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10 Ways Leaders Aren’t Making Time for their Team Members (Infographic)

04/07/2016 07:05:05 AM

Performance planning, coaching, and review are the foundation of any well-designed performance management system, but the results of a recent study suggest that leaders are falling short in meeting the expectations of their direct reports. ...

4 Ways to Lower Stress in 4 Minutes or Less

04/05/2016 07:05:20 AM

Lowering your stress level—it’s a fact of life many coaching clients want to address. The sheer busyness of people’s day-to-day work lives causes many to feel stressed out, overwhelmed, and ill equipped to deal with situations that come ...

New Boss Might Not Like You? Ask Madeleine

04/02/2016 08:33:02 AM

Dear Madeleine, I am a senior manager in a global company and have been here fourteen years. About two years ago, I spoke with my boss about being promoted to director level. She told me neither she nor her boss thought I was ready for promotion ...

4 Principles for Using Your Power as a Leader

03/31/2016 07:30:49 AM

“Power tends to corrupt, and absolute power corrupts absolutely. Great men are almost always bad men.” ~ Lord Acton Power accompanies leadership. No matter how lofty or humble your title, whether you manage 3 people or 3,000, if you lead ...

Coaching Blasphemy? Reconsidering the WHY Question

03/29/2016 07:05:35 AM

What is it about the word why that makes people so defensive?  Perhaps it’s because we believe we have to defend our position. Perhaps it’s because of the way it is sometimes said with a certain tone.  Or maybe it’s because we find it ...

Feeling Young and Dumb? Ask Madeleine

03/26/2016 08:05:55 AM

Dear Madeleine, I am in my early 30s, new to management but with 11 years’ experience in high profile financial roles—private equity, investment banking—coupled with an MBA from a top school. I work for a midsized nonprofit as executive ...

Stop Driving Yourself Crazy Trying to Hold People Accountable

03/24/2016 07:05:30 AM

I recently flew to New York City to meet with the head of one of the world’s largest wealth management companies. He told me he’d read my book, Why Motivating People Doesn’t Work… and What Does multiple times and was dedicated to using ...

5 Tips for Coaching to the “Aha” Moment

03/22/2016 07:05:26 AM

Call it what you may – the “aha” moment, the light bulb, sudden awareness, or moment of meaning. It is that wonderful flash of insight learners or people being coached experience when the pieces come together and a shift in thinking happens. ...

Caught Gossiping? Ask Madeleine

03/19/2016 08:05:27 AM

Dear Madeleine, I have been a manager for about ten years in three different companies, all in the same industry. I have learned a lot and over the years have become more patient and diplomatic and a better communicator. I have a reputation ...

Performance Review: Feedback Has to Happen More than Once A Year—Here’s One Way to Get Started

03/17/2016 07:05:14 AM

Performance review is a hot topic in management circles these days.  About the best thing anyone has to say is that it is a necessary evil—with most people calling for a complete rethinking of the process. In a new article for The Ken Blanchard ...

Sharing Feedback: 3 Ways to Help Others Improve

03/15/2016 07:05:06 AM

Feeling Incompetent About Some Aspect of Your Job? Ask Madeleine

03/12/2016 08:05:36 AM

Dear Madeleine, I am a fairly new manager in a great organization. I just love the people side of being a manager. My problem is that I don’t really understand the numbers part of the job. I really want to ask my boss to help me understand, ...

Infographic: What Is The Biggest Mistake Leaders Make When Working with Others?

03/10/2016 07:16:34 AM

When The Ken Blanchard Companies asked 1,400 people the question “What is the biggest mistake leaders make when working with others?” 41 percent of respondents identified inappropriate communication or poor listening. When these same respondents ...

Less Is More: Why We Need Margins in Our Lives

03/08/2016 07:05:34 AM

From time to time, I think about learning events I’ve particularly relished. I fondly recall seeing great presenters I admire or learning about a topic I’m committed to. The most profound takeaways I have from this investment of my time ...

Boss Never Shares Credit? Ask Madeleine

03/05/2016 08:05:59 AM

Dear Madeleine, My boss never gives anyone else any credit. It’s driving us all crazy. We recently completed an almost impossible job for him with an absurd deadline and very little direction. He didn’t give us any feedback along the way ...

What’s the Biggest Challenge for First-Time Managers? Here’s How 146 People Answered the Question

03/03/2016 07:43:58 AM

In a webinar on first-time management last week, we asked the 900+ people in attendance to share their biggest challenge as a first-time manager.  It was open ended so people could type in whatever came to mind.  The chat box was soon bursting ...

Leading Change? Keep These 3 Personality Traits in Balance

03/01/2016 07:05:39 AM

Successful change leaders demonstrate three common characteristics—courage, patience, and determination. And they make sure all three are in balance through a manageable dynamic tension. For example, courage might mean speaking up and sharing ...

Afraid You Might Be a Jerk? Ask Madeleine

02/27/2016 08:05:21 AM

Dear Madeleine, I am afraid I am a jerk. I currently have twelve direct reports and I swear, every single one of them is deficient. My wife is so sick of my complaining about what numbskulls they all are, she actually said “Have you ever ...

The Number 1 Thing I Wish I’d Known Before Becoming a Manager

02/25/2016 07:30:15 AM

I remember the first time I became a manager, close to 25 years ago. I had established myself as one of the top performers in a team of about a dozen people and was promoted into a supervisory position. Literally overnight I moved from being ...

First-Time Managers: Survey Says Get Help!

02/23/2016 07:05:18 AM

As a part of the research into the release of our new First-time Manager program, we have asked people to fill out a survey about their experience as a first time manager. We ask what they wish they had known before they started, what surprised ...

Sharing Your Direct Report Not Working Out? Ask Madeleine

02/20/2016 08:05:26 AM

Dear Madeleine, I am a new manager in a fairly small startup who is just now getting my feet under me. I fought hard to get a new employee—I had to show exactly what he would do and make a business case for him. My new hire, Bill, is grea ...

Infographic: Most New Managers Are Not Ready to Lead

02/18/2016 08:06:43 AM

A new infographic from The Ken Blanchard Companies looks at the challenges individual contributors face when they step into their first leadership assignments. With over two million people being promoted into their first leadership roles each ...

A Serving Heart Doesn’t Always Translate Into Serving Actions—3 Things to Watch For

02/16/2016 08:10:31 AM

This Coaching Tuesday guest post is by Lynn McCreery. For many of us, true leadership is about being purpose and values driven and putting the needs of those we lead above our own.  We want the heart of a servant leader to be at the core of ...

Are Your People Phoning It In? Ask Madeleine

02/13/2016 08:05:10 AM

Dear Madeleine, I am a staff manager at an academic institution. Of my eleven direct reports, seven have been with the University for more than thirty years and the rest have also been here for a long time. They are smart and capable and very ...

Are You Focused on Customer Service or Customer Success? Your Mindset Makes All the Difference

02/11/2016 07:05:56 AM

Here’s a quick quiz. What job position has 106,000 openings on LinkedIn, has been around about three years, and is focused on such areas as product adoption, onboarding, churn reduction, and customer advocacy? If you guessed customer success ...

Four Tips for Being Fully Present with People: A Coaching Perspective

02/09/2016 07:20:08 AM

What does it mean to be fully present with others? I am sure everyone has experienced talking to someone who was not present. Conversations with a spouse or partner come to mind. I know at times I have shared something with my spouse that I ...

Your Team Thinks You’re Closed-Minded? Ask Madeleine

02/06/2016 08:05:06 AM

Dear Madeleine, I am a marketing manager at large consumer goods manufacturing company. I have ten direct reports and a couple of dotted-line people who work on big internal communications projects. Things move fast around here. The HR team ...

What Do New Parents and First-Time Managers Have in Common?

02/04/2016 07:30:54 AM

Leadership expert Scott Blanchard, co-author of The Ken Blanchard Companies’ new First-time Manager learning program, says new managers sometimes approach their first assignment with the same energy new parents have with their first child—a ...

The Connection between Pain and Coaching

02/02/2016 08:12:33 AM

It sounds odd, right? Why would pain have any connection to coaching? There are a number of definitions for the word pain. For our purpose, let us consider the Old French verb pener, which means “to strive for or endeavor.” At its most basic ...

Faked Out by a Direct Report? Ask Madeleine

01/30/2016 08:40:26 AM

Dear Madeleine, A long-time employee I really liked and respected recently left for another opportunity. I tried to keep her but couldn’t offer her enough money, so I gave her an excellent reference. The whole team was sad, and off she went ...

Quit Focusing on Accountability and Follow These 5 Steps Instead

01/28/2016 07:30:24 AM

I don’t like the word accountability. It’s always rubbed me the wrong way for some reason. I think it’s because it assumes the worst about people. When we talk about accountability, it always seems the assumption is a person is inc

8 Personal Qualities for Success: A Coach’s Perspective

01/26/2016 07:15:09 AM

As someone who has been coaching people for 26 years, I am often asked what the key to success is—and, surprisingly, whether luck plays a role. I’ll take that last part first. For the record, I prefer to pretend that the concept of luck ...

Terrified of Being Found Out? Ask Madeleine

01/23/2016 08:15:16 AM

Dear Madeleine, I am a senior manager in a large and well known high tech organization. I keep my head down and stay clear on my goals. I do whatever it takes to make sure my people are successful. I have a reputation for being a good manager ...

Are You Setting Work Goals That Are Too Hard (or Too Easy?)

01/21/2016 10:29:14 AM

Researchers brought two groups of people together for some testing on goal setting. One group had been identified as low performers and the other as high performers. The researchers wanted to find out if there were any differences in the way ...

Six Tips for Choosing a Mentor, or a Coach, or Both!

01/19/2016 15:16:01 PM

This Coaching Tuesday guest post is by Judith Donin. I recently found myself sitting beside a young entrepreneur on a flight, and we started chatting. His business was at a crossroads and he was seeking a mentor for help getting unstuck. When ...

Team Member with Strong Anxiety Behavior? Ask Madeleine

01/16/2016 07:05:27 AM

Dear Madeleine, I am a manager at a large commercial real estate company with nine people reporting to me. I really try to stay connected to them and I want the best for them.  Recently, my boss came to me and severely criticized one of my ...

Is Your Work Team Clear on 2016 Priorities? Use this Test to Double Check

01/14/2016 13:07:24 PM

Ken Blanchard found out early in his career that setting clear work goals, although seemingly common sense, wasn’t common practice in the organizations he worked with following the publication of his best-selling book with Spencer Johnson, ...

Connect 2016 Goals with Values and Purpose for Greater Success

01/12/2016 07:03:17 AM

This Coaching Tuesday guest post is from Blanchard network coach Antonio Estrada. I’ll bet you have heard about how a large percentage of New Year’s goals are no longer priorities—or even remembered—by the end of January. Here’s a ...

Working for a Boss Who Isn’t Knowledgeable? Ask Madeleine

01/09/2016 10:27:34 AM

Dear Madeleine, How can one learn when his boss isn’t knowledgeable? I belong to a human resources team and have been facing situations where my boss either doesn’t give the right answers or doesn’t give an answer at all. Since I li

Are You Focused on Grading People—Or Helping Them Get An “A”?

01/07/2016 07:05:30 AM

Best-selling business author Ken Blanchard believes that instead of using performance review as a way to sort and grade people, organizations should use a process that helps everyone “get an A.” “I’ve always talked about helping people ...

Use Coaching Skills to Enhance Mentoring Opportunities

01/05/2016 07:15:21 AM

Mentoring has become a widely utilized process for just-in-time learning and development in organizations. A mentor is typically a subject matter expert who can provide appropriate direction and support to a team member. Mentoring is often about ...

Feeling Overwhelmed? Ask Madeleine

01/02/2016 08:15:32 AM

Dear Madeleine, I’m not sure what my exact problem is, except that I am in a constant state of overwhelm.  I have a wonderful job that I love, with a great boss who gives me plenty of challenging opportunities and always has my back.  My ...

New Year’s Goals? Take a Situational Approach: 3 Steps for Getting Started

12/31/2015 07:15:01 AM

Nearly all of us have made a New Year’s resolution and then not followed through. Why is it that most New Year’s resolutions don’t work? In his latest column for Chief Learning Officer magazine, leadership expert Ken Blanchard points to ...

One Simple Step to Help Avoid Misunderstandings in Work Conversations

12/29/2015 07:45:33 AM

Many of the coaching conversations I’ve had lately have trended to the same theme: work that is almost, but not quite, on the mark. Since this is a keen issue for my clients, perhaps it is for you, too. In these conversations, I’ve learned ...

Ask Madeleine: The Top Five of 2015

12/26/2015 08:14:02 AM

Ask Madeleine is on holiday break this week.  Coaching expert Madeleine Blanchard will return to answer a new set of questions about workplace challenges on January 2.  In case you missed them, here are the five most viewed questions Madeleine ...

Exclusive Interview: Santa Claus Reveals His Leadership Secrets

12/24/2015 07:30:14 AM

Prior to starting his whirlwind trip around the globe delivering presents, I had the opportunity to sit down with Santa for a one-on-one interview. I was interested in gleaning some wisdom from one of the most legendary leaders in history and ...

4 Things to Look For When Choosing an Executive Coach

12/22/2015 08:12:24 AM

Have you ever started a new job or position and thought Where do I start? I recently started a new role in my company and it’s also a new position—so there are no past performers to measure against. The stakes are high and although the objective ...

Team Member Who Is a Manipulator? Ask Madeleine

12/19/2015 08:15:12 AM

Dear Madeleine, I am a manager with a team member who is a manipulator. He uses people to get what he wants, especially if he knows his idea is unacceptable or not within the process. And he finds ways to get even with people who won’t go ...

First-Time Manager Challenge: Providing Direction to Others

12/17/2015 07:09:50 AM

According to Scott Blanchard, co-creator of The Ken Blanchard Companies’ new First-Time Manager training program, one of the biggest challenges new managers face is becoming comfortable with providing direction when needed. “Leadership is ...

Organizational Change: Coaching Yourself through Six Stages of Concern

12/15/2015 07:52:09 AM

Change is inevitable for most organizations—especially in today’s dynamic business environment. For individuals, change may result in new responsibilities, new roles, or new leaders. When coaching clients through organizational change, we ...

My Boss Doesn’t Back Me: Ask Madeleine

12/12/2015 08:05:51 AM

Dear Madeleine, I manage the creative design department for my company and have for years. We have a reputation for offering inspired and visually arresting products—because of me, basically. My boss is a great guy; I actually followed him ...

NAVIGATE Effective Learning Implementations: Eight Key Strategies to Maximize Impact

12/10/2015 07:15:46 AM

Every year, organizations spend millions of dollars on soft skills training. However, when learners try to put their new skills to use without the benefit of structure or reinforcement from their manager, actual behavior change and application ...

Four Gifts We Can Give Each Other: A Coaching Perspective

12/08/2015 07:15:00 AM

Last Sunday, my family gathered to celebrate my Dad’s 89th birthday. Some of the standout moments of the day were my four-year-old nephew greeting everyone with “Thank you for coming—do you want to play with me?” and my two-year-old ...

Boss Gives Holiday Gifts That Are Too Nice? Ask Madeleine

12/05/2015 07:15:35 AM

Dear Madeleine, Help. I am confused. I have a great job and I really like my boss. We have been working together for years—in fact, I followed him to our current company. The trouble is that he tends to always give me, and everyone else who ...

12 Ways to Be the One Everyone Wants on Their Virtual Team

12/03/2015 07:15:31 AM

One of the most powerful aspects of telecommuting or working virtually is that, whether you are an individual contributor or a leader, you have more choice about how you show up to your colleagues. Unless your laptop camera is very high quality ...

Listening to the Small Voice

12/01/2015 07:15:19 AM

I recently met with an extraordinary group of women to form a professional “Master Mind” group. I was thrilled—and not a little intimidated—to be asked to join this group of exceptionally talented and accomplished master coaches. We ...

Ask Madeleine: Thank You!

11/28/2015 07:25:45 AM

Dear Ask Madeleine readers, It is coming up on one year since I started this column. On the occasion of the Thanksgiving holiday, I want to take a moment to thank you so very much for checking the Ask Madeleine post every Saturday. In my travels ...

Thanksgiving Special: 10 Easy Ways to Thank Your Team

11/26/2015 07:30:17 AM

In the spirit of today’s Thanksgiving holiday in the United States, I thought I’d share ten simple and easy ways to tell your employees “thank you.” Telling an employee “thank you” is one of the simplest and most powerful ways to ...

Work Smarter, Not Harder: 3 Ways to Get Started

11/24/2015 07:21:07 AM

At times do you feel like there aren’t enough hours in your workday? Like you’re running after your work instead of being firmly in the driver’s seat? If you do, you’re not alone—not by a long shot. This is exactly what life was like ...

The Emperor Has No Clothes? Ask Madeleine

11/21/2015 07:15:24 AM

Dear Madeleine, I work for a very high profile not for profit. It is my first job and although I have been promoted twice in two years, I am still very young.  I mention this because although I have a couple of direct reports now, and have ...

Take an 80/20 Approach to First-Time Management

11/19/2015 07:26:56 AM

Executive coach Linda Miller has worked with a lot of people who have made the transition from individual contributor to manager.  As a featured speaker in the upcoming First-Time Manager Livecast, Miller will be sharing that new managers need ...

Use a “Coach-Approach” to Help Leaders Achieve Mastery

11/17/2015 07:21:08 AM

After attending a training session, most leaders have the best intentions of applying their new learning toward becoming a more effective leader.  However, once returning to daily job responsibilities it’s all too easy to slip back into old, ...

Quit My Job and Go Back to School? Ask Madeleine

11/14/2015 10:34:48 AM

Dear Madeleine, I am an office manager for a mid-sized business. I really like my job and am well treated and decently paid. I am also a single mom of a son who is in eleventh grade. He and I are spending a lot of time planning for his college ...

Making the Business Case for Coaching: A 5 Step Plan to Get Buy-in

11/12/2015 07:15:41 AM

To gain a competitive edge, organizations are going beyond traditional methods of developing their people and turning to coaching principles to bring out the best in their employees. According to research by CIPD, 51 percent of companies now ...

Is Your “Tour of Duty” Over In Your Current Job?

11/10/2015 07:15:37 AM

A tour of duty is not just for soldiers. Ben Casnocha, co-author of The Alliance: Managing Talent in the Networked Age, shares the idea that the phrase tour of duty can be a good way to look at an employer and employee relationship that has ...

Dealing with a Challenging Employee: Ask Madeleine

11/07/2015 10:12:29 AM

Dear Madeleine, I have an employee who is borderline insubordinate and unquestionably insolent. The issue is that she is a hot-and-cold employee—possibly suffering from depression. Instead of listening when I try to help her with her challenges ...

What Are the Biggest Challenges First Time Managers Face?

11/05/2015 07:15:07 AM

On December 3, The Ken Blanchard Companies is hosting a free Leadership Livecast on what every new leader needs to know as they get promoted to their first management position.  Ken Blanchard will be heading up an exploration into the challenges ...

Can Anyone Be A Coach? 4 Common Myths and Misconceptions

11/03/2015 07:15:23 AM

Over the last several days I’ve been working with a really wonderful client who offers their entire leader population all sorts of phenomenal development opportunities—including coaching skills training. While everyone agrees that coaching ...

No Good Deed Goes Unpunished: Ask Madeleine

10/31/2015 09:54:11 AM

Dear Madeleine, I am a director (eighteen years with the organization) in an old, well established, multinational firm. I have actually worked with a coach who helped me become a better manager and expand my network. My boss—let’s call him ...

6 Steps to Foster Trust, Community, and an Optimistic Workplace

10/29/2015 07:30:23 AM

We are in desperate need for a new model of leadership in organizations. The type of leadership we’ve seen the last several decades has produced record low levels of trust and engagement in the workforce, so clearly what we’ve been doing ...

Are You Getting An Accurate Picture of Your Leadership Style?

10/27/2015 07:40:28 AM

Upon learning the concepts of Situational Leadership® II, leaders often are eager to partner with employees to provide whatever it takes—clear goals, direction, support, feedback, and recognition—to develop skills and confidence. To lead ...

Thinking About Tattling On a Co-worker? Ask Madeleine

10/24/2015 07:36:50 AM

Dear Madeleine, I lead a great team at a large construction engineering firm. I feel that my boss is being taken advantage of by a couple of my peers who report to him. My boss travels a lot, so he is never here to see what really goes on, ...

5 Steps for Tackling Tough Conversations

10/22/2015 07:43:00 AM

In a new article for Talent Management magazine, consultants Rachel Eryn Kalish and Pat Zigarmi, coauthors of The Ken Blanchard Companies Challenging Conversations training program, share how leaders can address intense and emotionally charged ...

The Ultimate Coaching Question

10/20/2015 07:15:53 AM

During our recent 2015 Blanchard Summit, we were lucky to have Mike Rognlien from Facebook conduct one of our client sessions. Mike said a couple of things that really stuck with me, including how if you see a problem, it is your job to solve ...

Afraid You May Be Washed Up? Ask Madeleine

10/17/2015 08:15:47 AM

Dear Madeleine, I am a creative director at an advertising agency, and I have been managing teams of people forever. I was the darling of the advertising world when I started, and developed a reputation for hatching brilliant ideas—in fact, ...

5 Steps to Creating a Truly Collaborative Work Environment

10/15/2015 07:25:06 AM

I recently had an opportunity to sit in on a webinar conducted by Ken Blanchard, Eunice Parisi-Carew, and Jane Ripley, coauthors of the new book Collaboration Begins with You: Be a Silo Buster. As they talked about the book, the three authors ...

Are You a Serving Leader? A 5-point Checklist

10/13/2015 07:03:29 AM

Ken Blanchard believes there is one fundamental question all leaders need to ask themselves:  Is the purpose of my leadership to serve—or is it my expectation to be served?  A leader’s answer is important because it leads to two fundamentally ...

Ready for a Promotion (But Still Waiting)? Ask Madeleine

10/10/2015 07:48:58 AM

Dear Madeleine, I sure could use some help. I have worked for a company for 12 years. Here is the story. All I hear from my boss are the same words: “Oh you are such a good worker, we always can depend on you to produce, you always make me ...

Don’t Confuse Collaboration with Being Nice: 7 Ways to Promote Healthy Team Debate

10/08/2015 10:27:17 AM

In her consulting work with organizations, teams expert Eunice Parisi-Carew finds that organizations sometimes confuse collaboration with simply getting along or being polite. That’s a common mistake—and one of the most difficult to address. ...

Want L&D to Have a Seat at the Executive Table? 5 Steps to Get You There

10/06/2015 06:50:21 AM

L&D professionals have a unique role to play in supporting senior executive vision—but only if they are fully equipped to operate in the same high level of executive space. Generally speaking, training is a fixed and tactical instructional ...

Feeling Lost at Work? Ask Madeleine

10/03/2015 07:02:09 AM

Dear Madeleine, I am a relatively new manager at a not-for-profit organization. During my first two years working here, my boss told me exactly what to do all the time. A classic micromanager, he constantly breathed down my neck. He left the ...

3 Ways Good Leaders Get Conversations Wrong

10/01/2015 09:13:32 AM

Improving the frequency and quality of conversations that take place inside your organization is one of the best ways to improve the overall quality of your company’s leadership. That’s the message Ken Blanchard and Scott Blanchard share ...

7 Steps to Becoming a Relationship Master

09/29/2015 07:07:54 AM

During a coaching conversation, leaders often bring up the topic of workplace relationship challenges. The ability to partner, connect, and build positive and productive relationships at work is critical to job and career success. Clients who ...

Overwhelmed by Doing More With Less? Ask Madeleine

09/26/2015 07:18:47 AM

Dear Madeleine, I run the Americas finance for a large global company. I am very good at my job and people give great feedback about working for me. Their only real complaint – and mine – is that the workload is crushing. We all work absurd ...

4 Basic Human Needs Leaders Must Meet to Have Engaged Employees

09/24/2015 10:32:02 AM

Everyday the spirits of millions of people die at the front door of their workplace. There is an epidemic of workers who are uninterested and disengaged from the work they do, and the cost to the U.S. economy has been pegged at over $300 billion ...

Are You Coachable? 3 Questions to Consider

09/22/2015 07:05:50 AM

I like Ben Franklin’s idea about not giving others advice: “Wise men don’t need advice. Fools won’t take it.” I think this highlights a cornerstone of coaching. Unlike consulting, where the consultant is an expert who gathers info ...

My Boss Called Me a Drama Queen: Ask Madeleine

09/19/2015 07:05:51 AM

Dear Madeleine, My boss called me a drama queen the other day. I was offended to the core. When I got home and told my husband, he said, “Well, you kind of are.”  Now I am really up against it. I admit, I do have a fiery temperament—I ...

Engineers, Programmers, Scientists: Start Here to Lead a Technical Project Team

09/17/2015 08:32:14 AM

Can’t we just get to work? Why do we have to spend time getting all touchy-feely about how we will work together? If you lead or assist virtual teams of engineers, programmers, scientists, or technical experts, you have probably heard similar ...

Dos and Don’ts for Dealing with a Disillusioned Direct Report

09/15/2015 07:05:14 AM

People cycle through four predictable stages when presented with a new task or goal at work. If it’s something they’ve never done before, they’ll usually start out as an enthusiastic beginner—full of confidence but short on experience. ...

Should I Stop Being Funny? Ask Madeleine

09/12/2015 07:30:00 AM

Dear Madeleine, I am hysterically funny. Or at least my friends think so.  I love to make people laugh and I come from funny people—in fact, my wife married me partly because of how funny I am.  Ever since I was promoted to senior management, ...

From PERFORMANCE Management to CONTRIBUTION Management: 3 Keys to Making it Work

09/10/2015 07:05:14 AM

How is performance management going in your organization? If the emphasis is on assessment, it’s likely that employees and managers alike would rather avoid the whole affair. Who wants to judge—or be judged—and face all of the emotional ...

3 Common Mistakes GOOD Leaders Make

09/08/2015 07:05:28 AM

Ask any learning professional “What common mistakes do bad leaders make?” and it won’t take long until you’re hearing about poor listening, constant criticism, micromanaging, and an autocratic management style. There are infinite ways ...

How Do I Teach My Boss? Ask Madeleine

09/05/2015 07:04:39 AM

Dear Madeleine, Due to a recent move to another country, I had to find a new job. Obviously I had to step down professionally, and now I found myself in an awkward situation: I have more knowledge, qualifications, and skills than my new boss. I ...

Think You’re Ready to Collaborate? 5 Questions to Ask Yourself

09/03/2015 07:08:06 AM

Ken Blanchard knows a thing or two about collaboration.  After all, he’s written successful business books with over 60 different coauthors.  In a new article for Chief Learning Officer, Ken shares five keys for successful collaboration ...

4 Steps to Finding, Defining, and Taking Action on Personal Growth

09/01/2015 07:08:38 AM

American social philosopher Eric Hoffer wrote, “In times of change, learners inherit the earth while the learned find themselves beautifully equipped to deal with a world that no longer exists.”  I’d like to take it one step further ...

I’m Not Getting the Promotion I Think I Deserve: Ask Madeleine

08/29/2015 07:18:44 AM

Dear Madeleine, I am senior manager for my firm with a large team reporting to me. I have been doing what I do for a long time and I am very good at it, as I have been told repeatedly. A lot of what I do would be in the job description of a ...

The 10 Commandments of Communication to Build Trust

08/27/2015 07:30:15 AM

The way we communicate with others is a primary way we build trust. Along with specific behaviors and actions, communication serves as the vehicle for building trust in relationships. What we say, how we say it, and how we respond to what others ...

Do You Need to Get Out of Your Own Way?

08/25/2015 07:12:58 AM

In the sixteen years I’ve been a professional coach, I have had the privilege of coaching leaders at every level in organizations.  It’s interesting to note that whether the leader is a new manager or an executive, whether they are just ...

My Boss Is A Jerk—What Do I Do? Ask Madeleine

08/22/2015 06:45:49 AM

Dear Madeleine, My boss is a total jerk. I don’t know how else to say it. He obviously doesn’t like me or respect me. The problem is, I really love my job. I am good at it and have great relationships with my direct reports. Nobody likes ...

Don’t Lose Your High Potentials: Reaching Out to the Next Generation of Leaders

08/20/2015 07:08:18 AM

When other companies are moving ahead and yours isn’t, it creates a gap that impacts your employees’ perceived value of your company. “The number of job transitions is only increasing, so high potential people are looking for opportunities ...