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IVA vs. RPA

10/14/2021 11:03:15 AM

Are IVR Payments Safe?

09/24/2021 11:19:00 AM

Examples of Conversational AI Use Cases in Financial Services

09/21/2021 10:07:00 AM

Why Is Conversational AI Important?

09/14/2021 10:54:33 AM

Making the Build vs. Buy Decision for Automated Conversational Voice Services and Solutions

08/16/2021 12:09:11 PM

Plum Fuse: The No Coding Route that Boosts Your Automation from Good to Great.

07/19/2021 12:25:09 PM

How to Create Effective Communication with Automation

06/07/2021 09:55:40 AM

How Do You Make A Virtual Agent?

03/04/2021 09:29:34 AM

Why Choose Virtual Agents For Call Centers?

02/12/2021 10:15:34 AM

How to Optimize Engagement with Virtual Agents

01/19/2021 11:28:58 AM

What Is IVR Automation?

12/17/2020 09:35:05 AM

4 IVR Compliance Issues to Consider When Shopping Around

12/10/2020 12:20:42 PM

Data Security Laws and How They Affect Your Call Center

12/03/2020 10:28:22 AM

How Does Conversational Voice AI Work?

11/03/2020 11:13:00 AM

The Best IVRs for Card Activation Follow These Best Practices

10/27/2020 11:57:44 AM

Balance Patient Convenience and Payment Security

10/22/2020 09:43:00 AM

Plum’s Virtual Payment Agent That Conferences Into Calls to Descope Contact Centers from PCI-DSS

10/19/2020 10:00:00 AM

5 Easy Ways Modernized IVR Software Is Used for Insurance Companies

10/12/2020 12:15:23 PM

Plum Fuse Improves Healthcare Patient Experience Through IVR Interaction

10/05/2020 10:14:00 AM

For The Best Cloud-Based IVR for Call Centers, Look For This

09/29/2020 14:16:44 PM

How To Find The Best Cloud IVR For Banking

09/22/2020 14:19:00 PM

Your RX for Good CX: Pay by Phone for Medical Billing

09/21/2020 09:48:00 AM

How To Simplify PCI Compliance With Descoping

09/14/2020 10:00:00 AM

Why IVRs Are Highly Useful When It Comes to the Banking Sector

09/01/2020 09:45:13 AM

Protect Your IVR from Attacks with One Simple Tool

08/04/2020 14:34:04 PM

Why Using IVR Software for Payment Processing Makes Sense

07/31/2020 14:36:09 PM

What are Intelligent Virtual Agents and How Can They Improve CX?

07/08/2020 10:31:25 AM

Improving Healthcare Communications with Cloud IVR

07/07/2020 10:00:00 AM

3 Ways Utility Companies Can Improve the Use of Their Voice Channel

07/01/2020 10:35:00 AM

Giving a Voice to Customer Experience

06/30/2020 13:04:48 PM

Announcing our New Website…

05/04/2020 08:10:26 AM

Best Practices for Using Plum Voice in a Crisis

04/01/2020 10:16:11 AM

The Solution That Can Bridge Your Fragmented Business Communications

03/16/2020 04:34:57 AM

The Automation Powerhouse of the Contact Center

03/10/2020 16:26:49 PM

A Six-Part Checklist For Voice Self-Service: Are You Marking Off All The Right Boxes?

02/25/2020 03:10:43 AM

Spring Cleaning for Your IVR Leads to Blooming Customer Relationships

02/21/2020 00:39:09 AM

To Address Caller Frustration, Focus on CX, Not Cutting Costs

02/12/2020 03:04:06 AM

How IVR could have Prevented the 2020 Iowa Caucus Breakdown

02/05/2020 09:36:24 AM

The Customer Service Automation Tool You Need At Your Healthcare Facility

02/05/2020 02:35:00 AM

Customer Service Automation in Banking – A 2020 Update

01/28/2020 06:53:43 AM

New Year, New IVR? Four things to do to Improve your IVR and Customer Service in the New Year

01/10/2020 11:19:22 AM

AI: Is it Something You Want or Something You Need?

01/10/2020 11:11:39 AM

The Path to Contact Center Automation First Starts With Manual Work

12/16/2019 02:49:37 AM

How to Cut Out the Manual Work of Managing Your Mobile or Remote Workforce

12/05/2019 02:29:40 AM

Actionable Uses for Conversational IVR-generated Data

12/03/2019 11:43:54 AM

Maintain a Steady Cash Flow with Outbound and Reminder Apps

11/27/2019 01:33:29 AM

How Your Business Can Hit the 90/10 Rule for Call Automation

11/20/2019 01:12:14 AM

How to Reduce the Cost of Outbound Calls

11/13/2019 01:02:59 AM

How to Get Continuous Customer Feedback at Scale

11/06/2019 23:47:17 PM

The Rx for Medical Administration Headaches: Proactive Outbound Notifications

10/30/2019 01:41:04 AM

Eight Ways to Smooth Out Your Clunky Call Experience Before the Holidays Hit

10/18/2019 02:07:11 AM

The Internal Guide to Buying IVR Software

09/24/2019 05:40:46 AM

Here’s Every Authentication Technique Possible for Modern IVRs

09/19/2019 01:56:33 AM

Why IVR Automation Allows for More Secure Phone Payments

09/10/2019 02:32:08 AM

IVR: The Key to Efficient Payment Processing

09/04/2019 01:02:43 AM

How You Can Complete Transaction Calls in 90 Seconds or Less

08/22/2019 01:26:32 AM

Making A Difference on the Front Lines: Military and First Responders Family Story Project by The Voice Library

08/19/2019 09:39:53 AM

Are You Overpaying to Process Transactions by Phone?

08/16/2019 11:06:41 AM

The Blacklist – Protecting Your IVR from Unwanted Threats

05/30/2019 11:07:05 AM

Discover How to Complete More Payments with Pre-Built IVR Payment Apps

05/06/2019 10:44:24 AM

Healthcare Information at Your Fingertips with Fuse+ Apps

03/05/2019 11:20:18 AM

TTY and IVR: What You Need to Know

02/07/2019 13:35:42 PM

Appointment Triage: Managing Appointments Over the Phone for Healthcare Providers

01/15/2019 12:18:28 PM

5 Ways Pre-Built IVR Apps Transform Your Voice Channel

11/01/2018 12:27:20 PM

Tracking Payment Success Rate in VoiceTrends

10/04/2018 14:12:29 PM

IVR and Audio Transcription: Find the Method That’s Right for You

08/30/2018 11:40:52 AM

Making the Audio Flow in Your IVR Apps

08/23/2018 15:09:38 PM

Approaches to Effective Alpha-Numeric Input for your Voice Channel

08/09/2018 10:44:32 AM