Amir's Blog for Better Business

Making Library Process Improvement a Green Affair

It’s easy to underestimate the impact that process improvements has on the environment, but it’s real. Whichever tool a team uses to examine and improve their work, one of the first targets is usually muda. Muda is a Japanese word that means ...

How to create effective flowcharts

Flowcharts are incredibly handy tools for process mapping. I love using flowcharts because they are quick and easy to draw. Furthermore, flowcharts are visceral, in that people instinctively recognise what they represent, how they should be ...

Can service really be standardised?

In his insightful blog, The Squawk Point, James Lawther points out: “You can standardise work in manufacturing.  A computer is a computer is a computer. They should all look the same, weigh the same, feel the same and work the same. Nobody ...