I though those of you who were kind enough to offer sensible advice about my hall carpet problems may be interested to know I received a emailed 'decision' from the store's assistant manager. As I expected the store insists I agreed to the position of the (incorrect) join and supports its estimator.However, the final paragraph of the email gave me an insight into the mindset of the Managing Director.However the Managing Director would be prepared to offer you a £200 credit note as a “Gesture of Good Will” to spend in Gillies

read more: Carpet Update: the MD's Offer