We live in a fast world. Fast food, fast cars, fast computers and fast business. Convenience and mobility are power factors in sales and customer service etiquette. According to the Bureau of Labor and Statistics, there are over 2 million customer service reps employed, and we interact with them every day. The latest issue of the Baylor Business Review is themed around customer service in the digital age. The magazine’s cover story discusses the changing face of customer service and the...

read more: 5 Lessons in Customer Service Etiquette