Blog Feed: UserEcho - Customer feedback 2.0 - Listen and become smarter

We added ability to assign tasks to a team members. Below we briefly describe new feature. 1-st you need select who can assign topics to an execution. Do this at the Settings->Staff. 2. Assign task to the performer using action menu on a topic. 3. After assign assigned user will receive notification that it assigned. 4. You can see who was assigned to a topic. This information visible only to the team members. 5. User will see all assigned tasks on it, via the right side panel activ [..]

Some recent updates

Published on 2012-08-02 07:10:20

We've been pushing out a lot of smaller updates at UserEcho, and I'd like to quickly go over a few changes we've made in the past couple of weeks. Added new mode of topic sorting. Order by categories structure. Added ability to attach files for users. Before only project owners have ability to attach files. A lot of updates

We redesigned our widget, plus a lot of updates.

Published on 2012-06-14 14:08:37

New widget popup, custom design and layout Widget popup became completely customizable. It's can consist from any combination of available modules like: Text,Image,Search,Stats & Topic List. Find out default view on screenshot. Feel free to create your own widget via Customize section. Select required forum and Widget view on it to customize widget look and feel. Actions on html elements We added special actions, now when you edit any of your html block you can following attr [..]

The editor extended with new features

Published on 2012-05-20 12:06:09

We improved our rich text editor. Now it has following new features. Added autosizing by height, editor area height will extend to content when your typing. Added support for resizing images inside editor, just point any image with mouse cursor and then click and drag to change size. Cleanup for pasted content. For example for text copied and inserted from Word. Also we fixed some z-index issues. Improved Firefox support.

New dashboard modules Stats and Activity

Published on 2012-05-04 15:08:39

We introduced two new dashboard modules. Stats module First module displays aggregated statistics about topics in your community. It's shows counts for new, active and closed topics. In the ideal use case new and opened topics must operatively goes to be completed and module helps to understand that you customer support process doesn't stuck. Find out example of adding stats module to the dashboard on the video below. Personal activity module "My activity" module [..]

UserEcho upgraded to HTML5 Responsive layout

Published on 2012-04-27 13:39:53

UserEcho has support for wide range of resolutions and devices from mobile phones to widescreen desktops. Supported following screen modes. 1) Smartphones with resolution 480px and below 2) Smartphones to tablets from 480px and above 3) Tablets 768px to 980px 4) Display with common resolutions

We added ability to create custom statuses

Published on 2012-03-16 04:06:22

UserEcho becomes even more flexible. We added ability to create custom statuses. Now you can add missed statuses to your community. Below some examples, which statuses added by our clients. 1) Can't reproduce - additional status suitable for BUG topic type. 2) On hold -

Added ability to set the display order of forums

Published on 2012-02-28 11:59:04

Just use Up & Down actions to change order of existing forums. Feature available to all service plans including free. Find out it in the Settings->Project->Forums

UserEcho for Twitter (monitoring)

Published on 2012-02-22 15:03:05

Monitor Twitter from UserEcho We implement twitter monitoring feature that allow you to monitor your twitter feed directly from UserEcho interface and convert tweets to a topics. Now when you reply on topics your replies will be auto-posted to twitter from your name. Track customer questions in one place Escalate tweets to support team which helps to increase the satisfaction of our customers and community members. Use more than 140 symbols in answers Now you not limited to 140 charact [..]

Admin interface completely upgraded

Published on 2012-02-21 02:35:59

We completely upgraded the whole admin interface in the UserEcho, using twitter #bootstrap @twbootstrap @BWBootstrap Find out some of the screenshots below. Widget setup screen. Our upcoming feature twitter monitoring with ability to convert any tweet into topic inside UserEcho.

Ability to see environment of users and many improvements

Published on 2012-01-26 04:41:09

Added ability to see environment of user who leaves feedback We provide Screen resolution, User agent, Flash version and IP address at this moment feel free to request additional info. To see this, click to the more action on a feedback and choose user environment option. Misc updates and improvements Added ability to sign in using Live Microsoft ID. We moved social sharing buttons closer to a topic from the right panel. In the moderation section now possible to set [..]

Added topic status updates history

Published on 2012-01-08 09:08:05

Now it's possible to look the history of topic status updates. To see it just click on the "Show status update history" link at the top of official comment. After click you can see all status updates on the topic.

Affiliate programm

Published on 2012-01-05 12:12:27

We are looking for a beta testers for our affiliate program, if you are evangelist of UserEcho contact us for details.

First updates of the 2012 year

Published on 2012-01-04 12:32:16

We redesigned topic & topic list presentations Now avatar of the person who created the idea shown next to the post title. Topics without voter now nicely indented. Sharing links is placed directly on the topic instead the right panel. Find out topic-list presentation changes on the screenshot below. Added ability to limit total user votes on community. Click for details. Added special link that allows to send customers to place which directly show the feedback submi [..]

Now community owners can conduct polls of users

Published on 2011-11-30 05:54:01

We added easy way to create polls. Look at example survey below. To create survey use more->poll settings in action menu an topic. Then use add variant button to create needed poll variants. After adding variants close settings panel and refresh page. Poll created! Also you can put needed poll to main page of community (dashboard), use poll module in customization section for this.

Another bunch of updates

Published on 2011-11-29 00:25:51

Added filter by tag mode to the topic list module. Using this technique it's easy to place some important topics on dashboard. Find out step by step guide below: Create custom tag, for example "Hot topic". Mark some topics with this tag. Goto customize section and add new topic list on dashboard. In topic list settings select filter by tags and choose "Hot topic" tag. Now topic list will display all topics with tag Hot topic. Added Kazakh language support for the u [..]

Misc minor updates

Published on 2011-10-30 20:06:35

Now each topic status (IDEA,BUG,QUESTION,etc) has custom-dedicated list of statuses. Facebook integration updated to meet new facebook requiriments. Added new mode for forums (No voting) - all topics will be displayed without voting ability. Also it's possible to show/hide voting block on each topic individually. Find out details. Added ability to send private feedback from widget. Added ability to set custom feedback popup header text. Now it's possible to filte [..]

Added UserEcho - Wordpress plugin

Published on 2011-10-19 20:08:06

UserEcho released first version of a Wordpress plugin, that allow easy way to start collect and manage feedback for blog. http://wordpress.org/extend/plugins/userecho/ Features: Allows easy tab widget integration. Support for Single Sign On Tab widget at the right side: Widget expands after clicking on it: WordPress - Plugion options panel screenshot:

Improved usability of Sign-in process

Published on 2011-09-18 22:18:21

We conducted significant work to improve the usability of authentication popup. Look at screenshot below to see a results. Fig.1 It was. Fig.2 Current. Now we show steps of progress. How did we come to the current latest version. It was: There was a big illogical with scattered elements and functions popup. Step1: We removed italic font and put tabs on their place without spacing between tabs and lower block. Step2: Then we place elements more compact and remo [..]

More control

Published on 2011-09-05 15:05:25

Now we are added ability to block users. 1. Click to user profile. 2. Click to Block user link in the right action panel. 3. User blocked. Blocking disable ability to leave comments and feedback. Anyway blocked user can send private feedback.

Extented customization, dashboard.

Published on 2011-06-12 13:04:25

Dear users UserEcho now gives the opportunity to easily customize the look of your customer support forum. Screen forum is virtually divided into two parts: the left and right. Each represented by a set of modules.For example, in the right side you c

Extented customization, dashboard.

Published on 2011-06-12 13:04:25

We have integrated with Facebook

Published on 2011-04-16 12:44:54

Now, if you have a community page or application in facebook, you can easily add Feedback tab and your facebook users will be able to enjoy all the features of UserEcho not leaving facebook. Here for example, our support forum in Facebook.

We have integrated with Facebook

Published on 2011-04-16 12:44:54

Statistics on community

Published on 2011-03-25 13:46:23

Added ability to view statistics on the community. The number of unique visits and hits by day for the last 31 days. Number of posted feedback and comments on the day of the last 31 days. Now you can better understand what's happening with your c

Statistics on community

Published on 2011-03-25 13:46:23

Markup support in feedback and comments added

Published on 2011-03-19 06:27:57

We added support for markup in feedback, comments and official answers. It’s realized as simple wysiwyg editor. At this moment it’s support 5 functions, look at toolbar (1) bold (2) italic (3) underline (4) ordered list (2) numbered list (6)

Markup support in feedback and comments added

Published on 2011-03-19 06:27:57

View the voters. Custom links. Avatars

Published on 2011-03-11 15:08:42

Now, administrators can view the voters in detail, who voted for and against. Added ability to configure additional links related to the project. For example, you can add a link to twitter or your project’s Facebook page. You can do this under Setu

View the voters. Custom links. Avatars

Published on 2011-03-11 15:08:42

Updated service plans. Subcategories. Improved moderation.

Published on 2011-02-22 14:24:28

We have updated the service plans. Plan “Simp” renamed to the “Base” plan with preservation of all possibilities. "Power" plan renamed to “Base+”. Added two new plans “Advanced” and “Custom”. Now we have user friendly comparison p

Updated service plans. Subcategories. Improved moderation.

Published on 2011-02-22 14:24:28

UserEcho API launched

Published on 2011-02-01 12:31:24

UserEcho provides an API that lets you perform all the operations available to users and admins via WEB interface and more. Now there's an opportunity for closer integration with your projects. Everything is limited only by your imagination. API supp

UserEcho API launched

Published on 2011-02-01 12:31:24

Extended spam protection features

Published on 2011-01-12 09:15:24

UserEcho now provides more flexible settings for protection from spam and inappropriate content for your projects. We added following options for content moderation. Moderation is off - All appear on the site immediately without moderation. User-mod

Extended spam protection features

Published on 2011-01-12 09:15:24

Ratings for users(karma), community stats page

Published on 2011-01-07 15:44:54

Dear users, we want to please you with new updates of UserEcho. At this time we have bias in socialization. We determined what UserEcho gradually becomes not only a means for collection and management feedback, it’s becomes a complete environment f

Ratings for users(karma), community stats page

Published on 2011-01-07 15:44:54

Custom tab widget, very flexible

Published on 2010-12-27 03:32:51

Now users can create tab widget to own taste. It’s possible to customize almost everything. Hold on to keep from falling off the chair :) Background color (1) using color picker (8) Text color (2) & (7) Decide to show icon or no (10) Choose b

Custom tab widget, very flexible

Published on 2010-12-27 03:32:51

Voting from widget, ability to leave feedback within widget

Published on 2010-12-14 13:21:03

We improve feedback widget usability. Now you can vote directly from the widget, users can also set aside feedback without having to go to the site directly from the widget. We expect that this will improve the usability and user loyalty as they will

Easy way to create surveys

Published on 2010-11-21 10:03:06

Recently, we added a new feature that allows admins to attach messages to the top of the feedback. Let’s look what opportunities does this new feature. For example, now you can easily create a survey of users on the topic that interests you. For e

Customization types of feedback, updated access system

Published on 2010-10-31 01:14:05

Customization types of feedback We've added the ability to completely customize the types of feedback. This gives the user the flexibility to configure the system for themselves. Setting is available in the Forums -> Feedback Types By default, af

Feedback monitoring, Right menu redesigned

Published on 2010-10-27 14:18:41

Feedback monitoring via notifications Now users can easily subscribe to the monitoring of feedback with notification to the e-mail. You must click the link to subscribe (1) in the right menu. If you do this on the main forum page, you will receive no

Nested comments, Comments voting, Stick function

Published on 2010-10-17 11:11:07

Big updates on comments system Nested comments At this time we decided to improve the commenting system added ability to make nested comments, simply press "reply" button make a answer and post a comment. Mark important feedback We also added the abi

Icons for feedback, design, new voter

Published on 2010-09-26 13:02:57

We updated our voter design Score digits on "Voter" shows difference between positive and negative votes. (1) For vote you must click up or down arrow that appears when you place mouse over "Voter" (2) "Voter" becomes green when you vote for idea bel

Online Marketing

Blog Feed: UserEcho - Customer feedback 2.0 - Listen and become smarter

Home > Web Directory > Newest Posts > Blog Feed: UserEcho - Customer feedback 2.0 - Listen and become smarter