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The Power of Customer Feedback
Published on 2011-07-04 05:09:00
In this day and age, the average business loses 10% of their customer base every year, and most don't know why. Increased competition, pressure for time, decisions, and action are burdening owners like no other time in history. To gain a > read more
How to Set Achievable Goals using the SMART Goal System
Published on 2011-06-29 17:22:00
A recent interview at Social Explorer about "How Mobile is Changing Social Media" touches on the fact that the biggest problem with small business in social media is in not setting goals. This is true throughout your business. It is > read more
Social Networking Exposed
Published on 2011-06-21 18:10:00
I offer social networking to my clients and personally participate in the big 3: Linkedin, Twitter and Facebook, though I do admit - I spend alot more time on client's networks than my own.There are thousands of articles full of tips, tricks and tool > read more
Dakota Tribal Wisdom Applied to Business Management
Published on 2011-06-15 06:18:00
I came across a comment of Kathryn Venator's in a recent Linkedin discussion which I thought well worth a share (and thanks Kathryn for permission to use your interpretation of these strategies. The tribal wisdom's of the Dakota Indians, passed on f > read more
Dakota Tribal Wisdom Applied to Business Management
Published on 2011-06-15 06:18:00
I came across a comment of Kathryn Venator's in a recent Linkedin discussion which I thought well worth a share (and thanks Kathryn for permission to use your interpretation of these strategies.The tribal wisdom's of the Dakota Indians, passed on fro > read more
Dakota Tribal Wisdom Applied to Business Management
Published on 2011-06-15 06:18:00
I came across a comment of Kathryn Venator's in a recent Linkedin discussion which I thought well worth a share (and thanks Kathryn for permission to use your interpretation of these strategies. The tribal wisdom's of the Dakota Indians, passed on f > read more
What is Your Unique Point of Difference, and Who Cares Really
Published on 2011-06-15 05:54:00
If a customer asked what your Unique Point of Difference is, could you tell them? If your company appears in the search engine results with ten of your competitors, why would a customer pick you? What is it you do that nobody else does, what ma > read more
What is Your Unique Point of Difference, and Who Cares Really
Published on 2011-06-15 05:54:00
If a customer asked what your Unique Point of Difference is, could you tell them? If your company appears in the search engine results with ten of your competitors, why would a customer pick you? What is it you do that nobody else does, what m > read more
What is Your Unique Point of Difference, and Who Cares Really
Published on 2011-06-15 05:54:00
If a customer asked what your Unique Point of Difference is, could you tell them? If your company appears in the search engine results with ten of your competitors, why would a customer pick you? What is it you do that nobody else does, what m > read more
Marketing on a Shoestring Budget
Published on 2011-06-06 05:30:00
Need to increase turnover but don't have the budget?Here are 25 tried and true ways to market on a shoestring budget:Phone five customers who haven't purchased from you in a while. Touch base to see if there is a reason why they haven't purchas > read more
Marketing on a Shoestring Budget
Published on 2011-06-06 05:30:00
Need to increase turnover but don't have the budget?Here are 25 tried and true ways to market on a shoestring budget:Phone five customers who haven't purchased from you in a while. Touch base to see if there is a reason why they haven't purchas > read more
Marketing on a Shoestring Budget
Published on 2011-06-06 05:30:00
Need to increase turnover but don't have the budget?Here are 25 tried and true ways to market on a shoestring budget:Phone five customers who haven't purchased from you in a while. Touch base to see if there is a reason why they haven't purchas > read more
Utilise Your Existing Customers
Published on 2011-05-28 06:47:00
In order to grow you need to be able to simultaneously grow your customer database with new clients while promoting repeat business through your existing customers. In this article we will concentrate on repeat business, for ways to increase ne > read more
Utilise Your Existing Customers
Published on 2011-05-28 06:47:00
In order to grow you need to be able to simultaneously grow your customer database with new clients while promoting repeat business through your existing customers. In this article we will concentrate on repeat business, for ways to increase ne > read more
Utilise Your Existing Customers
Published on 2011-05-28 06:47:00
In order to grow you need to be able to simultaneously grow your customer database with new clients while promoting repeat business through your existing customers. In this article we will concentrate on repeat business, for ways to increase ne > read more
New Customers or Repeat Business?
Published on 2011-05-28 05:40:00
Every management authority on the circuit says that loyal customers and their repeat purchases are the cornerstone of your long-term successful business. The reason is obvious: it is less costly to get your existing customers to buy more than it is t > read more
New Customers or Repeat Business?
Published on 2011-05-28 05:40:00
Every management authority on the circuit says that loyal customers and their repeat purchases are the cornerstone of your long-term successful business. The reason is obvious: it is less costly to get your existing customers to buy more than it is t > read more
New Customers or Repeat Business?
Published on 2011-05-28 05:40:00
Every management authority on the circuit says that loyal customers and their repeat purchases are the cornerstone of your long-term successful business. The reason is obvious: it is less costly to get your existing customers to buy more than it is t > read more
working ON your business, not in it
Published on 2011-05-16 16:51:00
Can you not see the forest for the trees! In his classic book The E-Myth, Michael Gerber identified the No. 1 challenge of entrepreneurship: working on your business, not in it. But how do you make that leap from day-to-day “technician” to > read more
working ON your business, not in it
Published on 2011-05-16 16:51:00
Can you not see the forest for the trees! In his classic book The E-Myth, Michael Gerber identified the No. 1 challenge of entrepreneurship: working on your business, not in it. But how do you make that leap from day-to-day “technician” t > read more
working ON your business, not in it
Published on 2011-05-16 16:51:00
Can you not see the forest for the trees! In his classic book The E-Myth, Michael Gerber identified the No. 1 challenge of entrepreneurship: working on your business, not in it. But how do you make that leap from day-to-day “technician” t > read more
How are you Perceived by your Clients?
Published on 2011-05-16 05:12:00
Sometimes, in order to play BIG it helps to act BIG. It looks more professional if you have an assistant replying to emails and being the point of contact than doing it yourself.It's simple to set up an info@xyz.com or support@xyz.com email add > read more
How are you Perceived by your Clients?
Published on 2011-05-16 05:12:00
Sometimes, in order to play BIG it helps to act BIG. It looks more professional if you have an assistant replying to emails and being the point of contact than doing it yourself. It's simple to set up an info@xyz.com or support@xyz.com email ad > read more
How are you Perceived by your Clients?
Published on 2011-05-16 05:12:00
Sometimes, in order to play BIG it helps to act BIG. It looks more professional if you have an assistant replying to emails and being the point of contact than doing it yourself. It's simple to set up an info@xyz.com or support@xyz.com email ad > read more
How to Manage your Calendar
Published on 2011-05-16 04:57:00
One of the many great tools I use as a Virtual Assistant is Google Calendar and Google Doc's. With these tools I can manage your day (another admin task off your hands) and for those of you with Smart Phones, you can access your diary and relev > read more
How to Manage your Calendar
Published on 2011-05-16 04:57:00
One of the many great tools I use as a Virtual Assistant is Google Calendar and Google Doc's. With these tools I can manage your day (another admin task off your hands) and for those of you with Smart Phones, you can access your diary and relev > read more
How to Manage your Calendar
Published on 2011-05-16 04:57:00
One of the many great tools I use as a Virtual Assistant is Google Calendar and Google Doc's. With these tools I can manage your day (another admin task off your hands) and for those of you with Smart Phones, you can access your diary and relev > read more
So...Do You Blog?
Published on 2011-05-03 05:20:00
I blog because I enjoy it! It’s personal, quick, beneficial and easy. Through blogging I can inform clients about information, trends and tools relevant to their business; increase my services to these clients by highlighting various se > read more
So...Do You Blog?
Published on 2011-05-03 05:20:00
I blog because I enjoy it! It’s personal, quick, beneficial and easy. Through blogging I can inform clients about information, trends and tools relevant to their business; increase my services to these clients by highlighting various se > read more
So...Do You Blog?
Published on 2011-05-03 05:20:00
I blog because I enjoy it! It’s personal, quick, beneficial and easy. Through blogging I can inform clients about information, trends and tools relevant to their business; increase my services to these clients by highlighting various se > read more
How to Document Your Office Procedures Manual, Easily
Published on 2011-04-24 05:27:00
First you may ask, "why do I need an Office or Administration Procedures Manual?" The answer, for the following benefits they will bring to your company:Consistency of documents and processes.If someone leaves or is sick, by using your pr > read more
How to Document Your Office Procedures Manual, Easily
Published on 2011-04-24 05:27:00
First you may ask, "why do I need an Office or Administration Procedures Manual?" The answer, for the following benefits they will bring to your company:Consistency of documents and processes. If someone leaves or is sick, by using your p > read more
How to Document Your Office Procedures Manual, Easily
Published on 2011-04-24 05:27:00
First you may ask, "why do I need an Office or Administration Procedures Manual?" The answer, for the following benefits they will bring to your company:Consistency of documents and processes. If someone leaves or is sick, by using your p > read more
Who Needs Customers (and how to drive them away)
Published on 2011-04-22 06:35:00
I have concentrated in recent posts on improving your customer service. On a lighter note (though tongue in check as these practices are going on out there) are 20 ways to make your customers feel less valued, unsatisfied and ultimately, no lon > read more
Why Hire an Online Personal Assistant?
Published on 2011-04-18 16:52:00
Some people still believe that hiring a personal assistant is something that only executives do. Or, they believe that the costs would be too great for them to consider hiring their own personal assistant. Many clients are initially unfam > read more
The Engaged Web in New Zealand
Published on 2011-04-08 23:35:00
This study was bought to my intention by the people at Young and Shand, Digital Attraction. Click on the link at the bottom of the post, the report findings are well worth your time and serve to highlight why social media and online marketing i > read more
How to Use RSS Feeds
Published on 2011-04-03 05:22:00
With the millions of articles now available daily on the net, keeping up with news and information relevant to your business can be a nightmare. This is where RSS (Really Simple Syndication) feeds can make your life easier. There are many site > read more
How to Improve your Customer Service
Published on 2011-03-22 05:08:00
A recent Linkedin discussion listed situations which left a bad impression of a company. Examples included:Why don't companies answer inquiries sent through their websiteWhy don't companies unsubscribe you from their newsletters when askedWhy c > read more
What is Cloud Computing?
Published on 2011-03-20 15:09:00
Everyone in the IT industry is talking about cloud computing, but there is still confusion about what the cloud is, how it should be used and what problems and challenges it might introduce. This FAQ will answer some of the key questions enterprises > read more
How to Automate your Office Forms
Published on 2011-02-28 13:00:00
Standard emails, blog posts, spread sheets and letters can all be automated to save you time and maintain consistency throughout your correspondence. I use standard templates to answer incoming emails using 'rules'; for faxes and letterheads; web pa > read more
Time Management: Analysing your Day with Outlook Journals
Published on 2011-02-15 13:40:00
As a Virtual Assistant I need to be absolutely accurate in time spent on task in order to invoice clients at the end of each month. To do this I use MS Outlook Journal's function.However it doesn't stop with client tasks. Much of my day i > read more
How to Avoid Your Newsletter sent to the Spam Folder
Published on 2011-02-14 14:58:00
My newsletters contain no spam at all, yet I see them snapped up by spam filters as if they were a terrorism threat on our national security. Unless you take a proactive approach to prevent this from happening, your database may never know you > read more
Delivering the Written Message
Published on 2011-02-06 03:36:00
Your sales manager has just sent you an email relating to a meeting you're having in one hour's time. The email is supposed to contain key information that you need to present, as part of a presentation to a prospective client. One problem! The ema > read more
How to Write a Good Blog
Published on 2011-01-31 13:21:00
Blogging - a fantastic way to build your online network, lead prospects to your website and provide added value to your existing clients. I like to jot down ideas for future posts as they come to me. This gives me a list of subjects to work with, whe > read more
How to Record a Voice File for Transcription
Published on 2011-01-25 13:35:00
When I first started transcribing voice files I had a bulky tape deck on my desk with a pedal much like my mother’s sewing machine. Now recording and transcribing a voice file is efficient, painless, and once you get used to it you’ll wonder why > read more
How to Create a Newsletter
Published on 2011-01-24 13:48:00
Whether you want to keep up with your online community, promote your sales or increase your brand awareness, newsletters are a great way of interacting with your demographic. By 'opting in' to your mailing list they have already confirmed that > read more
How to Improve your Cashflow
Published on 2011-01-19 04:18:00
When times are tough, it tends to be the small businesses that suffer most. The big companies withhold payments, credit becomes harder to come by, and you can be left with nowhere to go. Accounts ReceivableClosing the sale is only one step in the pro > read more
The E Myth Revisited
Published on 2011-01-18 02:03:00
I read a great book years ago when first starting out in business, lent it out and forgot all about it. While browsing in Borders over Christmas I came across it again and snapped it up.Written by Micheal E. Greber, this book is a must read for > read more
Service - New Zealand Virtual Office
Published on 2011-01-18 01:41:00
All businesses, no matter what their type, will receive mail. Bills, payments, invoices, merchandise, letters, and much more are sent from and delivered to businesses all around the world. While sending and receiving mail may seem easy enough it > read more
Time Off at Thornton Bay
Published on 2011-01-13 12:58:03
As a Mother's Day present we decided to treat ourselves to a weekend at Thornton Bay. We found a fantastic place on www.bookabach.co.nz and had a wonderful weekend together with some friends.Nice and close to Thames meant we could grab some las > read more
New Year at Waihi Beach
Published on 2011-01-13 02:57:00
GoodbyesAnother great holiday was had last week with good friends at Waihi Beach (thanks to www.bookabach.co.nz).Weather was superb, water warm and the scenery fantastic - even managed to look around some great art shops in Waihi!Historical Facts: Vi > read more
The Benefits of Using a Virtual Assistant
Published on 2011-01-13 02:18:00
This article was written by one of my clients - see what I mean when I rave about working with great people!Did you know that a good V.A. is one of your very best business assets?Building a successful business can be a nightmare of headaches, frustra > read more
How to Get the Most from your Existing Customer Base
Published on 2010-12-15 04:06:00
This needs no introduction!80:20 - Prioritise 20% of your customers will provide 80% of your income. Work out who they are and focus on them.Customer Service Good service isn't good enough. Rise above the competition and treat your > read more
How to Delegate Effectively
Published on 2010-12-15 03:29:00
Delegation - sounds easy yet many struggle to delegate well. How often do you hear people say, "It's easier to do it myself".Successful delegation can help reduce stress and work overload. It will assist you in working more productively, > read more