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Two Hospitality related books and two reasons to celebrate.
Published on 2012-05-06 08:45:00
I tend to often tell people to celebrate their successes, yet I am as guilty as the next person for forgetting to celebrate the good moments... > read more
A vision for Hospitality in the UK.
Published on 2012-01-05 05:02:00
A vision for hospitality in the UK.Welcome to 2012! For hospitality in the UK this is going to be a symbolic year as the Olympic Games will be an opportunity for this country to showcase more than just the facilities of it’s capital city. Media management may be the voice of the games but effective hospitality management will be the glue that keeps it all together to ensure that all stakeholders have memorable experiences and that the media voice is a positive one across the world.And this is [..] > read more
The ten commandments of what NOT to do with Hospitality Web 2.0
Published on 2011-12-29 14:33:00
During a breakfast seminar about hospitality and web 2.0 a few months ago I was discussing various applications and recent advancements in online technology as well as hospitality consumer behaviour findings and insights. At that event I was introduced as an “evangelist” (something I found extremely funny) so I thought it would be funny if I rounded up that discussion with the 10 commandments of what not to do when thinking of engaging with Web 2.0 for your hospitality business. A couple [..] > read more
Ioannis Hospitality thoughts of 2011
Published on 2011-12-14 16:33:00
The end of this year is closing in really fast on us and before we know it it will be 2012... I hope that 2011 has been a happy and productive hospitality year for you, it certainly has been (and continues to be) for me.Together with my very best wishes for a Merry Christmas and a Happy New Year, I wanted to share some thoughts that I have been posting on social media that I have been calling...Life Lessons. These thoughts where ignited by various hospitality situations that occurred to me in 2 [..] > read more
Hospitality Sustainability Conference 23rd November 2011– Video Highlights
Published on 2011-12-05 03:50:00
In the previous article about the sustainable hospitality conference (click here for speakers notes pdfs) I made a promise to add a video of highlights. This video gives you an idea of the events on day and although some audience scenes may suggest a half empty room these where shot during the start of the session. The room was filled by the afternoon (we had 75 attendees in the end) and we had some very positive feedback from both students and industry professionals. Enjoy the video, hopefull [..] > read more
Hospitality Sustainability Conference 23rd November 2011– The future is bright indeed!
Published on 2011-11-23 18:41:00
I am writing this article on my way back home from London, after an amazing day at Westminster Kingsway College.The train is packed and I may be exhausted but my face still beams with pride and hope for the future of this industry.In a room full of hospitality students and professionals from all sectors of our industry we where treated to the research, wisdom and philosophy of ten amazing speakers. Each had their own message to deliver each had their own nugget of wisdom to add and the questions [..] > read more
Exploring Sustainability in Hospitality!
Published on 2011-11-17 03:47:00
With only a few days left till the Hospitality Sustainability Colloquium in London (the link will take you to hotcatuk.com where we have allocated an extra 25 tickets for anyone else that is not a student but may still want to join the event, so far we have 60 confirmed students and 20 Professionals attending) I thought I would share with you the results of an exercise some of my hospitality students conducted.This was a mini exercise with very limited time and it started with the simple questi [..] > read more
Goodbye Acorn house restaurant, hello Waterhouse…
Published on 2011-10-31 09:04:00
I was saddened today to find out (the hard way) that Acorn House Restaurant closed. This was the first brainchild of Arthur Potts Dawson, see this Ted Talk:I remember meeting Arthur early on when he started the Acorn house and long before the Waterhouse was conceived. It was a refreshing moment and his passion was so obvious I decided to write a case study for our Food and Beverage Management book.Having moved out of London, I had not visited the restaurant in the past few months and today w [..] > read more
Sustainable Hospitality - 6th Hospitality Student Colloquium
Published on 2011-10-19 03:39:00
Dear FriendsIt is with great excitement that I can announce that invites for the 6th (London Based) student colloquium have gone out to 10 11 Universities and colleges in a relatively close proximity to London. This event is organised by the London Branch of the Institute of Hospitality and although priority is given to institutions that hold Educational Membership to the IoH it has always been our intention to be as inclusive as possible and allow students to network with each-other.For 6 [..] > read more
Smartphone Hotels...embrace the m-commerce...
Published on 2011-10-17 02:58:00
Hoteliers and restaurateurs that may wonder how smart-phones will be ARE changing the way we do business today may wish to have a look at this article: http://www.hotel-industry.co.uk/2011/10/smartphone/ that gives you a starting point when considering a way forward for an integration of m-commerce into your hospitality marketing strategy. > read more
Google plus invites to 150 hospitality people
Published on 2011-08-10 03:42:00
This is going to be a short and sweet blogpost. I have been talking about realigning your online hotel & restaurant strategy for some time now. One of my suggestions was to experiment with Google plus, places and hotel finder to be ready to adopt these tools in your arsenal.Some of you have been asking me what I think of Google places and I say "not much" as it is still in its infancy but if you wanted to check it out for yourself I apparently have 150 invites left so click this link and hopef [..] > read more
A lesson of excellent service.
Published on 2011-06-26 02:26:00
I have seen plenty of people in the restaurant business thinking that they are in the trade of selling food in the same way that I have seen plenty of people in transport thinking that they are in the business of selling transportation. It is s > read more
Dionysian Scholars Society - a new hospitality society at University of Brighton
Published on 2011-06-19 01:42:00
A group of hospitality students at the School of Service Management have established the Dionysian Scholars Society. This a student society that focuses on hospitality as a platform for increased learning opportunities through conferences, guest s > read more
World's first ever 9 star hotel!
Published on 2011-06-09 02:04:00
Now that got your attention did it not?Sorry to disappoint you but this post is not really about a nine star hotel, but please keep on reading as there is no 7 star hotel either (well...not yet at least) as the star rating system of most countries th > read more
Funny Hospitality - No female carpenters allowed!
Published on 2011-05-30 02:29:00
I have seen my share of weird or funny hotel & restaurant signs, as I am sure you have too. But what do you make of this one? I took this picture in a small B&B in Chiangmai many years ago because I thought it was so funny. NO LADY JOINE > read more
Hospitality - Google's Small business web site competition.
Published on 2011-05-22 18:48:00
How often do you see a company like Google launch a competition that actually has hospitality as a category? Well not that often...So when I discovered by accident this link http://www.gbbo.co.uk/competition I had to spread the word.So if you have a > read more
All inclusive hotels - do we really need more research?
Published on 2011-05-21 17:53:00
I find this all-inclusive hotel situation rather confusing. On the one hand we have some great qualitative examples of how things can go absolutely wrong (see torremolinos, Jamaica, Cancun) and on the other hand we have big Tour Operators telli > read more
Ethics in food and beverage service.
Published on 2011-05-15 04:41:00
Hoteliers and restaurateurs often perceive their existance simply as one that is there to satisfy consumer wants or needs. That fact often creates an industry that cares only for profits without thinking of the longer term implications. Food an > read more
A Career in Hospitality
Published on 2011-05-06 19:49:00
Most people who are not part of the hospitality “family” seem to imagine that the only possible career paths are to be a waiter or a maid. Of course there is absolutely nothing wrong with those roles (in fact most of my education has been paid by > read more
Twitter Marketing for Hotels
Published on 2011-05-04 16:14:00
My view on Hotels and Twitter marketing! I hope you enjoy reading this article:http://www.hotel-industry.co.uk/2011/05/twitter-marketing/It is the second article for the column Hotelier 3.0Future planned topics will look at hotels and augmented reali > read more
Scholarships for MA or MSc available at Brighton University! Deadline 27th of May
Published on 2011-04-28 01:33:00
A great oppportunity for a prospective MSc in International Hospitality or MSc Food Services and Wellbeing Management to get one of those:Santander University of Brighton Masters ScholarshipsUp to eight scholarships of £5,000 each, fun > read more
Studying Hospitality Management – Choosing the best University in the UK.
Published on 2011-04-25 21:23:00
The Best University to study Hospitality management or hotel management in the UK is the MYTH University! (Meaning that there is no best University apart from the one that you consider to be the best).I see so many top 3 Universities top 5 Univ > read more
Mick Ebeling: The invention that unlocked a locked-in artist | Video on TED.com
Published on 2011-04-19 09:39:00
Dear FriendsI felt that the above video captures the spirit of philoxenia at its best and thought I should share it with you. If only more of us acted this way the world would be a much better place!Thank you to TED for sharing! Mick Ebeling: > read more
Have London Hotels learned their “Millennium rates” Lesson?
Published on 2011-04-08 11:45:00
I remember 2000 vividly , Revenue Managers were rejoicing for the amazing profits they could make and plenty of properties chose to charge either rack rates or close enough… The results were not very good as customers were scared and chose to > read more
Passion4Hospitality a tiny Odyssey completed.
Published on 2011-04-01 23:29:00
I remember sitting in my office when the idea hit me. Three years ago there were barely any competitions or events that focused on hospitality management students. It was a simple idea… to create a platform that would motivate stu > read more
Concern for hospitality!
Published on 2011-03-25 03:29:00
Friends and readers I can only apologise for my silence over the last couple of months…This has not been a great year so far for humanity and I have found it hard to concentrate on one topic that I felt would make a difference. Considering th > read more
Proof that the best technological innovations are inspired by hospitality. - Happy New Decade -
Published on 2010-12-27 02:27:00
If you work in hospitality and have almost survived 2010 (only a few days to go) well done! If you thrived during 2010 even better.... but for those hospitality people that feel that the first decade of the new millennium has not been so good to hosp > read more