12/20/2013 14:25:00 PM
GravityGravity is all around us.
12/15/2013 22:15:00 PM
VacuumsThere are very few things that Mother Nature hates worse than a vacuum.
12/05/2013 16:46:00 PM
The evolution of customer service delivery channels has sped up in the last few years.
11/04/2013 09:35:00 AM
You have 2 paths that I can see to get the autonomous home to become a reality: industry committee agreement or gorilla creates defacto protocol. Industry committees are the slowest method of getting a standard but, as you know from history, are the
10/03/2013 01:32:00 AM
Like many others, it is great to see that the big consumer companies are starting to recognize the importance of the consumer in the service experience. That said, I have yet to really see any company label their effort "The Customer Designed Experie
08/20/2013 17:34:00 PM
I read an article today about workforce optimization, WFO, and was struck by the authors viewpoint.
05/29/2013 16:33:00 PM
Have you ever watched the National Spelling Bee?
04/08/2013 20:59:00 PM
I have had my Pebble watch for about a month now and I can tell you it is an amazing bit of technology.
03/17/2013 22:48:00 PM
Its approaching summertime which means its time for sequels.
01/21/2013 00:59:00 AM
Bicycles are a major form of transportation all over the world today.