Professional-grade customer feedback 2.0 system with a full-featured back end for your customer reps and support agents.
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The editor extended with new features
We improved our rich text editor. Now it has following new features. Added autosizing by height, editor area height will extend to content when your typing. Added support for resizing images inside editor, just point any image with mouse cursor and then click and drag to change size. Cleanup for pasted content. For example for text copied and inserted from Word. Also we fixed some z-index issues. Improved Firefox support.
New dashboard modules Stats and Activity
We introduced two new dashboard modules. Stats module First module displays aggregated statistics about topics in your community. It's shows counts for new, active and closed topics. In the ideal use case new and opened topics must operatively goes to be completed and module helps to understand that you customer support process doesn't stuck. Find out example of adding stats module to the dashboard on the video below. Personal activity module "My activity" module
UserEcho upgraded to HTML5 Responsive layout
UserEcho has support for wide range of resolutions and devices from mobile phones to widescreen desktops. Supported following screen modes. 1) Smartphones with resolution 480px and below 2) Smartphones to tablets from 480px and above 3) Tablets 768px to 980px 4) Display with common resolutions
