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How to Create Loyal Clients & In Doing So Steal From Your Competition
Published on 2009-09-08 22:12:37
By Don Farrell You are on a city bus, train or a plane going somewhere and you strike up a conversation with the person next to you. You find out they plan a major meeting at least once a year that you would like to have at your hotel. You tell them this and you [...]
10 hotel booking trends
Published on 2009-09-05 22:48:38
After an opening day chock full of data analysis, attendees of the inaugural Hotel Data Conference began day two peering through the looking glass to gain a new perspective on the industry and the market trends affecting it. 1. Exchange rates are shifting travel patterns. “There are a lot more Americans traveling to the U.K. [...]
Take care of the Security Department
Published on 2009-08-07 19:48:30
The role of the security department is a difficult one. Incidents often involve on-the-spot decisions made under stressful circumstances. The rapport established by a security department employee with an upset guest can profoundly affect the guest’s perception of the hotel and may affect the course of subsequent legal action. A minimum standard of reasonable care, [...]
