Blanchard Leadership

What business are you REALLY in?

When clients ask me to help them with customer service issues, they are often surprised (and a little annoyed) when I ask them a question about what business are they really in. Now I’m not trying to be difficult, I’m just trying to help them ide

Redirection Redefined – 5 Steps to Stay on Track

For many, the word redirection translates to, “Uh oh—big trouble.” For some, the idea of a redirection can seem the equivalent of a dismissal, separation, or firing. That’s a limiting perception. The job of managing people includes managing r

Preparing for a Challenging Conversation

Think back to the last challenging conversation you had. Were you prepared? If not, how well did it go? Chances are it didn’t go as well as you hoped it would. Most challenging conversations are more effective when we take the time to prepare for t