Susan spent at least 12 hours a day on the job and other than the fact that she was restricted from communicating with her friends, she enjoyed working at the hospital. When social media became popular Susan saw this as an opportunity to keep the channel open to her friends and family, so much so that she could build her own social network and keep in touch with them on a daily basis. The more popular they became, the more social networking sites were being introduced and her social media network was increasing to the extent that she was not just instant messaging but also chatting with her network.
With her ability to chat came the need for improved equipment, especially since her video chat lighting left a lot to be desired. The room where she kept her computer was small and she did not have the ability to move it anywhere else so although she could chat for free in her own chat room, if she wanted her friends to see her, she would have to look for ways to improve her lighting. Because the ability to chat online was so important to Susan she was not going to chance the possibility that her friends and family would avoid engaging in a web chat with her, so she set about doing some research on the best way to rectify the problem.
I have used a video camera on a few occasions and I will be the first to admit that on its own, the lighting on the other end is usually grainy. In some chat environments it is all about the conversation, but an increased amount of users would prefer to have the use of a camera to help them see who they are communicating with. A web camera can avoid an individual posing as someone else and with decent video chat lighting, there is never a question about who is on the other side.